Update your information

  1. Scan or take a sharp photo of your ID. Please remember to take a copy of the reverse side of your personal identity card as well.
  2. Complete the form with your personal information and attach the copy.
  3. Attach proof of residence from people who live in Finland but are not citizens of any Nordic or EU/EEA country.
*Please fill all mandatory fields

Below you can upload your files. You can maximize 10 files at a time. Accepted file formats are Word / docx / doc, Excel / xlsx / xls, pdf, text / txt, jpeg / jpg, png or gif.
Please note that the maximum file size is 5 MB.

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By clicking on send, you agree that Danske Bank can receive and handle the data you provided.

Frequently asked questions

  • What are the approved identity documents?
    • IDs issued by a Finnish authority
      • Personal identity card
      • National passport (not an alien’s passport)
      • In addition to the above, we will accept a Finnish driving licence (issued after 1 October 1990) from those customers whose customer relationship began before 1 January 2019.
    • IDs issued by a foreign authority
      • National passport (not an alien’s passport)
      • An ID card (incorporating a chip, hologram or optical security features) issued by an authority in the EU or Schengen Area
  • Why does the bank require its customers to provide copies of valid IDs for the bank to archive?

    Banks are required by law to know and identify their customers, verify identification and to store a copy of the customer’s ID. By law, banks must identify and verify their customers identification from an acceptable ID document and store the information contained in that document.

  • How can I send a copy of my ID?
    You can send us a copy of your ID securely using the form on our website or as an attachment to an eBanking message. Due to the prevailing coronavirus situation we are unfortunately unable to direct customers to our branches. Should you be unable to send a copy of your ID via eBanking or the website, we kindly ask you to call (+358) 10 5460 982 (8.35 euro cents/call + 12.09 euro cents/min). We serve you Mon-Fri 9–16.
  • What will happen if I don't send a copy of the ID as requested?
    The bank requests all its customers to provide a copy of a document verifying identity. We only do this so that we can comply with our due diligence obligation and also ensure smooth, secure banking. Should you not provide us with a copy of your ID as requested, we will have to temporarily restrict the use of your banking services. In practice, this would mean that you would be temporarily unable to use your accounts, cards and bank identifiers until such time as you have provided us with a copy of your ID.
  • What if I don't have a valid ID?
    You can easily order a new identity card through the police website at www.poliisi.fi. After this, follow the instructions given on the website.
  • What if I am in the coronavirus risk group and am unable to obtain an identity card?
    Let us know by calling (+358) 10 5460 982 (8.35 euro cents/call + 12.09 euro cents/min). We serve you Mon-Fri 9–16.
  • Do I need to send a copy of my ID if I have already terminated all my services at Danske Bank?

    You do not need to send a copy of your ID if you have already terminated all your services at Danske Bank and you have no authorisations to use the services of another person or a business at Danske Bank. If you have authorisation to use the services of another person or a business at Danske Bank and you fail to provide us with a copy of your ID as requested, we will have to temporarily restrict the use of those services. In practice, this would mean that, for example, you would be unable to access an account that you are authorised to use until such time as you provide us with the information we request. 

  • How can I send documents if I do not have bank identifiers?
    Go to www.danskebank.fi/updateyourinformation, fill out your personal information on the form and attach a copy of your personal ID.
  • Why have you restricted my use of banking services?
    Banks are required by law to know and identify their customers and if we do not receive updated customer information before the deadline given, the bank has to temporarily restrict the use of banking services.
  • What legislation is the request for information based on?

    The bank asks for information to identify its customers based on legislation and obligations imposed by regulatory guidelines. Requests for information are based on the following acts:

    • Act on Credit Institutions (610/2014)
    • Act on Preventing Money Laundering and Terrorist Financing (444/2017)
    • Act on Investment Services (747/2012)
    • Act on Common Funds (213/2019)
    • Act on the Book-Entry and Settlement Activities (348/2017)
    • Act on Alternative Investment Funds Managers (162/2014)
    • Act on Tax Assessment Procedure (1558/1995)