You can find more help in Mobile Bank under Menu > Customer Support
Bank identifiers and logging in
If you can’t log in to mobile bank or eBank with your bank identifiers, follow the instructions:
Verify that you have entered your 8-digit user ID and 4-digit password correctly.
If you are using Danske ID, make sure that you have accepted the identification request in the application. If you have an eSafeID code calculator, check that you have entered the code that the device displays correctly. Make sure that the device is right-side up.
If you still cannot log in, try again later or contact customer service if necessary.
If your bank identifiers are locked, you can order a new password using our password order form.
Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.
If you have closed your bank identifiers for security reasons, please contact customer service to book an appointment to the nearest branch. Please take a valid personal identity card or passport with you when visiting the branch.
Your user ID is the same 8-digit number as the customer number you have received from the bank. You can check your user ID on your bank identifiers agreement. If you cannot find or remember your user ID, please contact customer service.
The password is a 4-digit number you set yourself. If you have forgotten your password, please use our password order form to order a new password. Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.
Becoming our customer online requires identification with bank identifiers issued by another Finnish bank. The service is currently available only in Finnish. If you don’t have bank identifiers issued by another Finnish bank or you can’t become a customer online for any other reason, please book an appointment to the nearest branch by contacting customer service.
When issuing bank identifiers at our branch, we accept the following valid documents used in the verification of identity:
Documents issued by a Finnish authority
Personal identity card
National passport (not an alien’s passport)
Travel documents issued by a foreign authority
National passport (not an alien’s passport)
Personal identity card issued by an authority within the EU or Schengen area (with a chip, contains a hologram or optical security measures)
Select login method: Danske Bank identification or other Finnish bank ID’s.
Type your user ID and password and press Continue.
Select activation option: SMS or Danske ID on another device.
If you select SMS, press Send. You will receive a 6-digit code by SMS to your mobile phone. Enter the activation code and press Submit. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.
If you select Danske ID on another device, you must have Danske ID activated on your old device. Press Send > open Danske ID -app on your old phone with a 4-digit PIN-code > scan the QR code displayed on the new phone and approve. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.
Go to Log-on > eBanking and enter your user ID and the temporary password.
Click Continue.
Select option “If you only have a temporary password” and click the link below it.
Enter your user ID and the temporary password. Click Continue.
Enter a 4-digit number you wish to use in the future as your password in the New password -field. Confirm password.
Select authentication method: Danske ID app or eSafeID code calculator.
Danske ID:
Select Danske ID app -tab and click Send.
Open Danske ID on your mobile device, enter your PIN code and swipe to approve.
Once you have confirmed your identification request, you will automatically be taken to the front page of your eBank.
eSafeID:
Select eSafeID -tab.
Press the key on your eSafeID code calculator and enter the number it displays in the allocated field on your browser.
Press Continue.
You are now logged in to eBank.
Transfers and transactions
As a general rule, the beneficiary receives funds during the same business day. However, if the receiving bank does not receive real-time transfers, the beneficiary will typically receive funds during the next business day.
SEPA instant transfers made over the weekend or holidays are most often immediately displayed on account balance but are credited the next business day.
In Mobile Banking, you can create a new e-invoice agreement by navigating to Payments > E-invoices, selecting the plus sign (+) in the top-right corner, and entering the name of the invoicer in the search field.
You can create a new e-invoice agreement in eBank under Pay & transfer > Create e-invoice. Enter the name of the company in the search field and click Search. From the search results, select the name of the company > Make e-invoice. Currently it is not possible to create new e-invoices in mobile bank.
After concluding the agreement, the company can send e-invoices directly to your eBank. You can choose whether invoices are charged automatically or whether you accept each invoice separately.
Please note that, depending on the invoice, e-invoice agreements may involve service fees. You can get more detailed information about these fees from the invoicer.
You can find the e-invoices sent to you in eBank under Statements and online salary > e-invoice archive.
Accounts
You can easily close your account through eBank. Click the arrow on the right side of the account > Terms > Close account.
If you are unable to close the account through eBank, you can contact customer service via eBank message. Please mention the account number you would like to close and account number to which the remaining funds can be transferred. If a card agreement is attached to the account in question, the card will be terminated.
Please check that there are no ongoing payment agreements, such as e-invoice agreements or recurring payments, attached to the account before you terminate it.
Account termination is free. If there are any fees due on the account, they will be debited when the account is closed. The account cannot be closed if the balance is negative. In this case, transfer the required funds to the account before closing it.
If you don't have access to eBank
If you do not have bank identifiers, you can close your account by visiting the nearest branch. You can book an appointment by contacting customer service.
If your primary customer relationship is in another bank, you can also give your bank a power of attorney to close your account in Danske Bank.
If you use the electronic archive, you will find your account statements in mobile bank under Menu > Electronic mailbox and in eBank under Statements and online salary > Account statements and other mail from the bank > Go to Documents.
If you do not use the electronic archive, account statements will be sent each month to your home address on paper. If necessary, you can ask for an account statement to be resent by contacting customer service. A service fee according to the price list will be charged for the delivery of account statements. You can order account statements from the last ten years.
Cards
You will receive a new card automatically about halfway through the month when your card expires. Your current card is valid until the last day of that month. The new card will be sent to you before the previous one expires.
If you enter your card’s PIN code several times incorrectly, the card is automatically locked due to safety reasons.
If your card is locked while using a payment terminal, like at store checkout, you can activate the card by using it in an Otto ATM and entering the PIN code correctly. The card will be reactivated.
If your card is locked while using an Otto ATM, you can reactivate it in your eBank under Cards & currency > View card information > select card > Open card.
If your card is locked at a gas station, it will be unlocked automatically in 24 hours. The card is only locked at the gas station it was locked at.
You can apply for a new card in Mobile Bank by choosing Cards > select the plus sign (+) > New card.
In eBanking, you can apply for a new card by choosing Cards and currency > Apply for a credit or debit card. After reviewing the card, select Apply.
You will receive notification about the card approval by message.
Click Replace card > Lost, Stolen or Misused online.
When you confirm the card replacement, your current card will be permanently blocked. A new card will be delivered in approximately 14 days.
Close the card in eBank
Click Cards & currency > View card information.
Select the card and click Close card.
Select Stolen or Other as the reason for closing the card and enter any additional information.
You can order a replacing card.
When you confirm the card replacement, your current card will be permanently blocked. A new card will be delivered in approximately 14 days.
Card block service by phone 24 hours a day
Call +358 200 2585 (24h, local/mobile network charge). We are here to assist you 24 hours a day, seven days a week.
Loans
You can apply for a loan change for your home loan, one-time loan, or student loan by using our loan change form. You can identify yourself using Danske Bank’s or another Finnish bank identifiers.
If the loan has more than one debtor, one of the debtors will fill out the form. Once the debtor has completed the application, other debtors may log in to the loan change form and co-sign the application. The application will be submitted to the bank after all debtors have co-signed it.
If you have a consumer loan, you can apply for a change in eBank under Loans > Change loan > Change consumer loan.
one of more debtors don’t have Finnish bank identifiers.
A service fee according to the price list will be charged once changes are completed.
You can apply for a loan change by using our loan change form. You can identify yourself using Danske Bank’s or another Finnish bank identifiers. If the loan has more than one debtor, one of the debtors will fill out the form. Once the debtor has completed the application, other debtors may log in to the loan change form and co-sign the application. The application will be submitted to the bank after all debtors have co-signed it.
A service fee according to the price list will be charged once changes are completed.
Contact the bank immediately to discuss the situation and find the best solution to your situation together with our experts.
Other matters
You can view and check upcoming and previously charged service fees from the monthly service fee itemization that is sent to your electronic archive or by mail.
You can view the electronic archive in mobile bank under Menu > Electronic mailbox and in eBank under Statements and online salary.
To get the first bank identifiers with Danske Bank, you can become our customer online or book an appointment to our branch.
Becoming our customer online requires identification with bank identifiers issued by another Finnish bank. The service is currently available only in Finnish. If you don’t have bank identifiers issued by another Finnish bank or you can’t become a customer online for any other reason, please book an appointment to the nearest branch by contacting customer service.
You can update your phone number and email address in mobile bank under Profile > Contact information and in eBank under Settings > Update your contact information. If you have a foreign phone number, please contact customer service to update it.
If you have notified the magistrate of your new address in Finland, it will be automatically updated in our systems with a slight delay. You can check your current address in eBank under Settings > Update your contact information. If the address is not automatically updated, please contact customer service.
Even amidst all the mourning, a death calls for plenty of practical arrangements. There is a funeral to be arranged, the estate’s invoices must be paid, and an estate inventory meeting must be arranged.
Speed up your transactions – authenticate using your bank identifiers. Phone conversations may be recorded and stored due to documentation and security purposes.
Or find the nearest branch or cash machine (Only in Finnish)
Search by city name or postal code. You can filter the search results by the service you are looking for. In addition to our offices, the search results also include local Otto- and TalletusOtto-machines.
Speed up your transactions – authenticate using your bank identifiers. Phone conversations may be recorded and stored due to documentation and security purposes.
Or find the nearest branch or cash machine (Only in Finnish)
Search by city name or postal code. You can filter the search results by the service you are looking for. In addition to our offices, the search results also include local Otto- and TalletusOtto-machines.
Danske Bank’s use of cookies and processing of personal data
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