You use bank identifiers to log in to the bank’s online services such as Mobile Bank, eBanking and when using our customer service telephone service. You also use your identifiers when paying for online purchases and to authorise credit card payments.
You can also use bank identifiers to log in to and deal with matters electronically on the websites of various authorities and service providers such as Kela, the Finnish Tax Administration and MyKanta. Bank identifiers enable you to verify your identity and transact business securely online.
Bank identifiers constitute your electronic ID and using them corresponds to your signature. Your own bank identifiers are intended for your use only and must never be disclosed to third parties.
Bank identifiers consist of a user ID, password and alternative means of authentication, which are the Danske ID app and code calculator.
You get bank identifiers when you become our customer
Always keep your banking credentials in a safe place
Your banking credentials are personal. Never give them to anyone else. Keep your banking credentials separately. It is best to learn them by heart. Danske Bank will never contact you via email or by phone to ask for your access code or your identification app details. Our email messages never contain links to any online service.
If you lose your password, contact the bank immediately to prevent unauthorised use of your banking credentials. Your liability for the misuse of your banking credentials ends when the bank has been informed of them having been lost or stolen.
Danske ID
Danske ID is an identification app that you can download to your mobile phone. You can use Danske ID to log in to your eBanking and Mobile Bank and to identify yourself for other services and to authorise online purchases.
How to start using the app
Download the app from your app store by using the links on this page, or by search words “Danske ID”
Use the activation code received as an SMS, your code calculator or the Danske ID app on your other phone activate the app.
Create a PIN code for yourself for future log-ins.
Log into eBanking by writing your user ID and your password
Choose the Danske ID tab and send a login request to your mobile device
Open the Danske ID app on your mobile device and enter your PIN code
Swipe to approve your login
The identification app sends identification numbers to the bank via a secured network, and each number is used only once and for one transaction. You should also note that other applications in your mobile device cannot access the Danske ID data.
You can use the Danske ID in your old mobile device or SMS to activate the Danske ID app in your new mobile device. Download the Danske ID app from the app store to your new phone and use your banking credentials to activate it (user ID, password and Danske ID on your old phone).
You can also use the Danske Code Calculator, the SMS activation code or the banking credentials of another bank to activate it.
The app and its use are both safe. Opening the app is protected by PIN code, fingerprint or facial recognition.
In the background, Danske ID sends identifiers to the bank over a secure connection, and identifiers are single-use and event-specific. It should be noted, that other apps of your device cannot access data in Danske ID.
However, we recommend that you protect your mobile device by locking the screen.
eSafeID code calculator
The eSafeID code calculator is primarily intended for persons who do not have a mobile device suitable for using the Danske ID app.
How can I get a code calculator?
You can order a code calculator for yourself by contacting our customer service.
If you need a new code calculator to replace a broken or lost one, please contact our customer service. You can also use the Danske ID app alongside the code calculator.
We provide a talking code calculator for our visually impaired customers who are unable to use a code calculator or the Danske ID app.
Before using it for the first time, the code calculator must be activated at danskebank.fi/activate.
Danske Bank’s use of cookies and processing of personal data
We use data from our own cookies and data from cookies owned by third parties. We use cookies and process personal data for the purpose of remembering your settings, improving our services, measuring traffic, showing you relevant messages (including profiling) and tracking your use of our website. You can choose to accept our use of all cookies, our use of functional, statistical and marketing cookies or our use of necessary cookies only. Your consent covers the use of both cookies and the associated processing of personal data. To get more information, click use of cookies and
processing of personal data. To read more about how to revoke your consent, click the cookie guidelines link at the bottom of our website.
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