Private Banking customer service and branches

Close the card immediately.

How to close the card in Mobile bank

1. Click Cards > choose card.
2. Click Replace card > Lost, Stolen or Misused online.

When you confirm the card replacement, your current card will be permanently blocked. A new card will be delivered in approximately 14 days.

Close the card in eBank

1. Click Cards & currency > View card information.
2. Select the card and click Close card.
3. Select Stolen or Other as the reason for closing the card and enter any additional information.
4. You can order a replacing card.

When you confirm the card replacement, your current card will be permanently blocked. A new card will be delivered in approximately 14 days.

Card block service by phone 24 hours a day

Call +358 200 2585 (24h, local/mobile network charge). We are here to assist you 24 hours a day, seven days a week.

If you can’t log in to mobile bank or eBank with your bank identifiers, follow the instructions:

1. Verify that you have entered your 8-digit user ID and 4-digit password correctly.
If you are using Danske ID, make sure that you have accepted the identification request in the application. If you have an eSafeID code calculator, check that you have entered the code that the device displays correctly. Make sure that the device is right-side up.
2. If you still cannot log in, try again later or contact customer service if necessary.

If your bank identifiers are locked, you can order a new password using our Order Bank identifiers form.

Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.

See the list of the locations of our branches

If you have closed your bank identifiers for security reasons, please contact customer service to book an appointment to the nearest branch. Please take a valid personal identity card or passport with you when visiting the branch.

If you enter your card’s PIN code several times incorrectly, the card is automatically locked due to safety reasons.

If your card is locked while using a payment terminal, like at store checkout, you can activate the card by using it in an Otto ATM and entering the PIN code correctly. The card will be reactivated.

If your card is locked while using an Otto ATM, you can reactivate it in your eBank under Cards & currency > View card information > select card > Open card.

If your card is locked at a gas station, it will be unlocked automatically in 24 hours. The card is only locked at the gas station it was locked at.

You can activate Danske ID on your new phone by following these steps:

1. Download Danske ID app from the app store on your phone.
2. Click Start.
3. Select login method: Danske Bank identification or other Finnish bank ID’s.
4. Type your user ID and password and press Continue.
5. Select activation option: SMS or Danske ID on another device.

If you select SMS, press Send. You will receive a 6-digit code by SMS to your mobile phone. Enter the activation code and press Submit. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.

If you do not receive an SMS, see guide: What should I do if my contact information needs to be updated (address, phone number)?

If you select Danske ID on another device, you must have Danske ID activated on your old device. Press Send > open Danske ID -app on your old phone with a 4-digit PIN-code > scan the QR code displayed on the new phone and approve. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.