If you can’t log in to mobile bank or eBank with your bank identifiers, follow the instructions:
- Verify that you have entered your 8-digit user ID and 4-digit password correctly.
- If you still cannot log in, try again later or contact customer service if necessary.
If your bank identifiers are locked, you can order a new password using our Order Bank identifiers form.
Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.
If you have closed your bank identifiers for security reasons, please contact customer service to book an appointment to the nearest branch. Please take a valid personal identity card or passport with you when visiting the branch.