Accessibility statement of Danske Bank's Digital Services

This service is not yet fully compliant with accessibility requirements. The following gaps have been identified:

• 1.1.1 Non-text Content (A): Some images do not have text alternatives. Therefore, screen reading software cannot describe these images. Text alternatives might also be missing from tables and other non-text content.
• Some older archived videos do currently not meet the accessibility requirements, such as captions and transcripts. Within the allowed timeframe, these videos will either be updated or replaced with compliant versions.
• 1.3.1 Info and Relationships (A): Assistive technologies like screen readers may miss some crucial information such as headings, images, texts, lists, or tables because the technical names of the fields are not clearly defined.
• 1.3.2 Meaningful Sequence (A): Screen readers might jump incorrectly through some screens/documents as well for keyboard navigation.
• 1.4.3 Contrast (Minimum) (AA): In some instances, the contrast is insufficient, making it difficult for people with visual impairments to read the content.
• 2.4.4 Link Purpose (In Context) (A): Some links may have vague descriptions or lack a text alternative used by screen readers, which can make it hard for users to understand where the link leads.
• 3.3.2 Labels or Instructions (A): Some input fields can miss a supporting explanation (like date format).
• 4.1.1 Parsing (A):The technical structure behind the screens can fail when using assistive technologies, e.g. read aloud can lack info on the count of items in a list, or table column and row headers.
• 4.1.2 Name, Role, Value (A): Some fields might not have the correct settings, which can result in a loss of functionality for assistive technologies.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.

• 1.1.1 non-text content (A): Some images are missing a text option. If so, a screen reader will not be able to explain the image content. As well, the text option can be missing in tables, and other non-text content (content that is not text).
• 1.3.1 Info and Relationships (A): Screen readers and other assistive technologies can fail some relevant information regarding the structure of the content, including headers, pictures, texts, lists or tables, reasoning is that the technical name for fields are not defined properly.
• 1.3.2 Meaningful Sequence (A): Screen readers might jump incorrectly through some screens/documents as well for keyboard navigation.
• 1.3.4 Orientation (AA): Some screens are locked in Horizontal display mode, while for tablets it will work in both Horizontal and Landscape mode. The user could miss the function.
• 1.3.5 Identify Input Purpose (AA): Automatic fill does not work in some relevant fields, the user will have to enter information manually.
• 1.4.1 Use of Color (A): Use of colour can occur inappropriately, e.g., if visuals are expressed only by colours. People with colour deficiency might struggle capture the information.
• 1.4.10 Reflow (AA): Some pages offer scrolling in two dimensions. This can make it difficult to view and understand displayed content if used.
• 1.4.3 Contrast (Minimum) (AA): Contrast is not sufficient in some instances.
• 1.4.4 Resize Text (AA): Some screens are scalable, when a user zooms to 200%, some functionality or text might be lost.
• 2.1.1 Keyboard (A): Not all functions can be accessed or executed by using a keyboard.
• 2.4.1 Bypass Blocks (A): The website sometimes lacks mechanisms to bypass repetitive blocks of content, which creates difficulties for users navigating with keyboards or assistive technologies.
• 2.4.2 Page Titled (A): Not all screens/documents have titles that describe topic or purpose sufficiently.
• 2.4.3 Focus Order (A): Keyboard users might experience the navigation sequence in an illogical order.
• 2.4.5 Multiple Ways (AA): The page does not offer at least two ways for users to locate it within a set of web pages.
• 2.4.6 Headings and Labels (AA): Not all fields and headings clearly describe the subject or purpose.
• 2.4.7 Focus Visible (AA): Input fields might be missing "outlines", which shows the cursor position/focus.
• 3.1.1 Language of Page (A): Screens/Documents might lack a correct language setting. Assistive technologies, like screen readers, might not be able to automatically detect the language of the screen/document.
• 3.3.1 Error Identification (A): In some cases, errors are not clearly identified and described in text to guide users in correcting them.
• 3.3.2 Labels or Instructions (A): Some input fields can miss a supporting explanation (like date format).
• 3.3.3 Error Suggestion (AA): In some cases, guidance or suggestions for correcting errors in form fields are not provided to assist users in resolving the issues.
• 4.1.2 Name, Role, Value (A): Definitions of fields are sometimes missing correct set-up - which can result in partly missing functionality of assistive technologies.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.

• 1.3.1 Info and Relationships (A): Screen readers and other assistive technologies can fail some relevant information regarding the structure of the content, including headers, pictures, texts, lists or tables, reasoning is that the technical name for fields are not defined properly.
• 1.3.2 Meaningful Sequence (A): Screen readers might jump incorrectly through some screens/documents as well for keyboard navigation.
• 1.3.4 Orientation (AA): Some screens are locked in Horizontal display mode, while for tablets it will work in both Horizontal and Landscape mode. The user could miss the function.
• 1.3.5 Identify Input Purpose (AA): Automatic fill does not work in some relevant fields, the user will have to enter information manually.
• 1.4.10 Reflow (AA): Some pages offer scrolling in two dimensions. This can make it difficult to view and understand displayed content if used.
• 1.4.11 Non-text contrast (AA): Some visuals, like buttons, might miss sufficient contrast relation, this can make it more difficult to read the content.
• 1.4.12 Text Spacing (AA): Sometimes, adjusting text spacing can lead to loss of meaningful content or functionality.
• 1.4.3 Contrast (Minimum) (AA): Contrast is not sufficient in some instances.
• 1.4.4 Resize Text (AA): Some screens are scalable, when a user zooms to 200%, some functionality or text might be lost.
• 2.1.1 Keyboard (A): Not all functions can be accessed or executed by using a keyboard.
• 2.1.2 No Keyboard Trap (A): Keyboard users might encounter being locked in a field, nor moving back or forth works - unless changing to using e.g., a mouse.
• 2.4.3 Focus Order (A): Keyboard users might experience the navigation sequence in an illogical order.
• 2.4.4 Link Purpose (In Context) (A): Some link can have ambiguous explanations and/or missing a text alternative used by screen readers.
• 2.4.7 Focus Visible (AA): Input fields might be missing "outlines", which shows the cursor position/focus.
• 2.5.1 Pointer Gestures (A): Not all functionality that can be operated through a motion gesture is operable by user interface components.
• 2.5.3 Label in Name (A): The technical name of a field or button sometimes does not match the actual field purpose.
• 3.3.4 Error Prevention (Legal, Financial, Data) (AA): In some cases, the web page may not allow the user to check, reverse, and/or confirm submission.
• 4.1.2 Name, Role, Value (A): Definitions of fields are sometimes missing correct set-up - which can result in partly missing functionality of assistive technologies.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.

• 1.4.1 Use of Color (A): Use of colour can occur inappropriately, e.g., if visuals are expressed only by colours. People with colour deficiency might struggle to capture the information.
• 1.4.3 Contrast (Minimum) (AA): Contrast is not sufficient in some instances.
• 2.5.3 Label in Name (A): The technical name of a field or button sometimes does not match the actual field purpose.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.

• 1.1.1 Non-text Content (A): Some images are missing a text option. If so, a screen reader will not be able to explain the image content. As well, the text option can be missing in tables, and other non-text content (content that is not text).
• 1.2.2 Captions (Prerecorded) (A): Some videos are missing captions.
• 1.3.1 Info and Relationships (A): Screen readers and other assistive technologies can fail some relevant information regarding the structure of the content, including headers, pictures, texts, lists or tables, reasoning is that the technical name for fields are not defined properly.
• 1.3.2 Meaningful Sequence (A): Screen readers might jump incorrectly through some screens/documents as well for keyboard navigation.
• 1.3.3 Sensory Characteristics (A): Some instructions provided for understanding and operating content rely solely on sensory characteristics of components, such as shape, size, visual location, orientation, or sound.
• 1.3.4 Orientation (AA): Some screens are locked in Horizontal display mode, while for tablets it will work in both Horizontal and Landscape mode. The user could miss the function.
• 1.3.5 Identify Input Purpose (AA): Automatic fill does not work in some relevant fields, the user will have to enter information manually.
• 1.4.1 Use of Color (A): Use of colour can occur inappropriately, e.g., if visuals are expressed only by colours. People with colour deficiency might struggle to capture the information.
• 1.4.10 Reflow (AA): Some pages offer scrolling in two dimensions. This can make it difficult to view and understand displayed content if used.
• 1.4.11 Non-text Contrast (AA): Some visuals, like buttons, might miss sufficient contrast relation, this can make it more difficult to read the content.
• 1.4.12 Text Spacing (AA): Sometimes, adjusting text spacing can lead to loss of meaningful content or functionality.
• 1.4.13 Content on Hover or Focus (AA): Information text on input fields is not always shown when moving the cursor/focus on to a field.
• 1.4.3 Contrast (Minimum) (AA): Contrast is not sufficient in some instances.
• 1.4.4 Resize Text (AA): Some screens are scalable, when a user zooms to 200%, some functionality or text might be lost.
• 2.1.1 Keyboard (A): Not all functions can be accessed or executed by using a keyboard.
• 2.1.2 No Keyboard Trap (A): Keyboard users might encounter being locked in a field, nor moving back or forth works - unless changing to using e.g., a mouse.
• 2.2.1 Timing Adjustable (A): In some cases, users are unable to adjust or extend time limits on content.
• 2.2.2 Pause, Stop, Hide (A): In some cases, users cannot pause, stop, or hide moving, blinking, or auto-updating content to avoid distractions or accessibility barriers.
• 2.4.1 Bypass Blocks (A): The website sometimes lacks mechanisms to bypass repetitive blocks of content, which creates difficulties for users navigating with keyboards or assistive technologies.
• 2.4.2 Page Titled (A): Not all screens/documents have titles that describe topic or purpose sufficiently.
• 2.4.3 Focus Order (A): Keyboard users might experience the navigation sequence in an illogical order.
• 2.4.4 Link Purpose (In Context) (A): Some link can have ambiguous explanations and/or missing a text alternative used by screen readers.
• 2.4.5 Multiple Ways (AA): The page does not offer at least two ways for users to locate it within a set of web pages.
• 2.4.6 Headings and Labels (AA): Not all fields and headings clearly describe the subject or purpose.
• 2.4.7 Focus Visible (AA): Input fields might be missing "outlines", which shows the cursor position/focus.
• 2.5.1 Pointer Gestures (A): Not all functionality that can be operated through a motion gesture is operable by user interface components.
• 2.5.3 Label in Name (A): The technical name of a field or button sometimes does not match the actual field purpose.
• 3.1.1 Language of Page (A): Screens/Documents might lack a correct language setting. Assistive technologies, like screen readers, might not be able to automatically detect the language of the screen/document.
• 3.1.2 Language of Parts (AA): Screens/Documents might lack a correct language setting on parts where language changes from the main part. Assistive technologies, like screen readers, might not be able to automatically detect the language.
• 3.2.2 On Input (A): In some cases, a new window can pop-up unannounced after filling out a form or when making a selection.
• 3.3.1 Error Identification (A): In some cases, errors are not clearly identified and described in text to guide users in correcting them.
• 3.3.2 Labels or Instructions (A): Some input fields can miss a supporting explanation (like date format).
• 3.3.3 Error Suggestion (AA): In some cases, guidance or suggestions for correcting errors in form fields are not provided to assist users in resolving the issues.
• 4.1.1 Parsing (A): The technical structure behind the screens can fail when using assistive technologies, e.g. read aloud can lack info on the count of items in a list, or table column and row headers.
• 4.1.2 Name, Role, Value (A): Definitions of fields are sometimes missing correct set-up - which can result in partly missing functionality of assistive technologies.
• 4.1.3 Status Messages (AA): The cursor position/focus might be disconnected to a status message. The user will have to move to the correct field.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.

• 1.3.1 Info and Relationships (A): Assistive technologies like screen readers may miss some crucial information such as headings, images, texts, lists, or tables because the technical names of the fields are not clearly defined.
• 1.3.2 Meaningful Sequence (A): Screen readers might jump incorrectly through some screens/documents as well for keyboard navigation.
• 1.3.5 Identify Input Purpose (AA) Automatic fill does not work in some relevant fields, the user will have to enter information manually.
• 1.4.3 Contrast (Minimum) (AA) Contrast is not sufficient in some instances. This can make it harder to read the content for people with sight deficiency.
• 1.4.10 Reflow (AA) Some pages offer scrolling in two dimensions. This can make it difficult to view and understand displayed content if used.
• 4.1.2 Name, Role, Value (A): Some fields might not have the correct settings, which can result in a loss of functionality for assistive technologies.

Documents

Users may find that PDFs linked to this service are partly compliant. We are working to resolve identified gaps, which may cause screen reader errors, such as incorrect reading order, undefined link purposes, low contrast, and missing alternative text.