Accessibility statement – Danske Bank digital services
Our obligation to ensure accessibility
Danske Bank is under an obligation to ensure that its digital services are accessible to all customers, including people with disabilities. We aim to meet recognised standards for accessibility so that everyone can enjoy and benefit from using our platforms and websites.
Compliance with requirements
As part of our work to comply with the requirements of European Accessibility Act, European Standards and local implementations, our goal is to adhere to the Web Content Accessibility Guidelines (WCAG).
Current accessibility status
This overview focuses on the areas where we have identified accessibility gaps. Therefore, the overview does not include details about the areas where the platforms meet the requirements. Services not listed as partly or not accessible are assessed to be fully accessible.
We categorize our level of accessibility in this statement as follows:
- The platform is partly accessible (meets some requirements).
- The platform is not accessible (does not meet most requirements).
It is our overall assessment that our digital services partly meet applicable accessibility requirements. Below is an overview of our not accessible or partly accessible digital services and their levels of accessibility:
| Platform | Format | Status of accessibility |
|---|---|---|
| Danskebank.fi | Website | Partly accessible |
| eBanking | Web application | Partly accessible |
| Mobile Banking | Mobile application | Partly accessible |
| District | Web application | Not accessible |
| Danske ID | Application | Partly accessible |
Known accessibility challenges
Danskebank.fi website: partly accessible
Accessibility Statement for Danskebank.fi
About this service and accessibility
Danskebank.fi is Danske Bank's website for retail customers in Finland. We aim to meet applicable accessibility requirements and continuously improve accessibility across the service.
Danskebank.fi does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the website:
| Area | Challenge |
|---|---|
| Images and non-text content | Some images and visual elements do not have text descriptions. This can make it difficult for users of screen readers to understand the content. |
| Structure and navigation | Headings, labels, and content structure are not always set correctly or consistently. This can make it harder to navigate and understand the content. |
| Visual presentation and contrast | Some text and visual elements have low contrast. This can make content difficult to read, especially for users with visual impairments. |
| Text resizing and responsiveness | Text does not always adjust properly when resized. This can affect readability for users who need larger text. |
| Links and interaction | Some links do not clearly describe their purpose, and some buttons or touch areas are small or unclear. This can make navigation and interaction more difficult. |
| Assistive technology compatibility | Some interface elements do not provide correct information such as name, role, or language, and technical structure is not always correctly defined. This can cause issues for assistive technologies. |
| Error handling and guidance | Error messages are not always clear or do not explain how to fix the issue. This can make it difficult for users to complete tasks. |
eBanking: partly accessible
Accessibility Statement for eBanking
About the service and accessibility
eBanking is Danske Bank's online banking service for retail customers. We aim to meet applicable accessibility requirements and continuously improve accessibility across the service. Known accessibility limitations that we are working on are described below.
eBanking does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the web application:
| Area | Challenge |
|---|---|
| Structure and reading order | Content structure and reading order are not always clear or correctly defined. This can make it difficult for users, especially those using assistive technologies, to understand and navigate the content. |
| Use of colour and contrast | Some information is shown using colour only, and some text and visual elements have low contrast. This can make content difficult to see or understand, especially for users with visual impairments. |
| Text size and responsiveness | Text does not always adjust properly when resized, and content does not always adapt well to different screen sizes or zoom levels. This can affect readability and usability. |
| Keyboard navigation | Some functionality cannot be used with a keyboard, and navigation order and focus visibility are not always clear. This can make it difficult for users who do not use a mouse. |
| Navigation and orientation | It is not always possible to skip repeated content, and there are limited ways to find content. Page titles and navigation structure are not always clear, which can make navigation more difficult. |
| Forms and input fields | Labels, instructions, and input purposes are not always clear or correctly defined. This can make it difficult for users to understand what information is required. |
| Error handling and guidance | Error messages are not always clear, and guidance on how to fix errors is not always provided. This can make it harder for users to complete tasks. |
| Assistive technology compatibility | Some interface elements do not provide correct information such as name, role, value, or language, and important updates may not be announced. This can cause issues for assistive technologies. |
| Interactive elements | Some buttons and interactive elements are small or difficult to use. This can create challenges, especially for users on mobile devices or with limited motor control. |
Mobile Banking: partly accessible
Accessibility Statement for Mobile Banking
About the service and accessibility
Mobile Banking is Danske Bank's mobile banking application for retail customers. We aim to meet applicable accessibility requirements and continuously improve accessibility across the service. Known accessibility limitations that we are working on are described below.
Mobile Banking does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the mobile application:
| Area | Challenge |
|---|---|
| Screen and layout adaptation | Content does not always adapt properly when switching between portrait and landscape mode, and text does not always adjust correctly when resized. This can make it difficult for users with different viewing needs. |
| Structure and navigation | Content structure, reading order, and navigation flow are not always logical or clearly defined. This can make it difficult to understand and move through the content. |
| Keyboard navigation | Some functionalities cannot be used with a keyboard, and users may get stuck in certain elements. This can make it difficult for users who do not use a mouse. |
| Links and interaction | Some links do not clearly describe their purpose, and some functions require complex gestures. This can make interaction difficult, especially for users with limited mobility. |
| Forms and error prevention | Important actions do not always include checks to prevent mistakes, and users may not receive enough support to complete tasks correctly. |
| Assistive technology compatibility | Some interface elements do not provide correct information such as name, role, or value. This can cause issues for assistive technologies such as screen readers. |
District: not accessible
Accessibility Statement for District
About the service and accessibility
District is Danske Bank's online banking platform for business customers. We are working to improve accessibility and align the service with applicable accessibility requirements. Significant accessibility limitations currently exist and are described below.
District does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the website:
| Area | Challenge |
|---|---|
| Images and media content | Some images and video content do not have text descriptions or captions. This can make it difficult for users who rely on screen readers or cannot hear audio to access the content. |
| Structure and navigation | Headings, labels, and content structure are not always set correctly or consistently, and navigation order may not be logical. This can make it harder to understand and move through the content. |
| Visual presentation and contrast | Some text and visual elements have low contrast, and some information is shown using colour only. This can make content difficult to read or understand, especially for users with visual impairments. |
| Text and layout | Text does not always adjust properly when resized, spacing cannot always be changed, and content does not always adapt well to different screen sizes or zoom levels. This can affect readability and usability. |
| Keyboard navigation | Some functionality cannot be used with a keyboard, and users may get stuck in certain elements. This can make it difficult for users who do not use a mouse. |
| Navigation and interaction | It is not always possible to skip repeated content, links do not always clearly describe their purpose, and focus indicators are not always visible. This can make navigation slower and more difficult. |
| Forms and input fields | Form fields and labels do not always clearly explain what information is required. This can make it difficult for users to complete tasks. |
| Assistive technology compatibility | Some interface elements do not provide correct information such as name, role, value, or language, and technical structure is not always correctly defined. This can cause issues for assistive technologies. |
| Error handling and system feedback | Error messages are not always clear, important updates may not be announced, and time limits can be difficult to manage. This can make it harder for users to complete tasks. |
Danske ID: partly accessible
Accessibility Statement for Danske ID
About the service and accessibility
Danske ID is Danske Bank's authentication application used to securely identify and authenticate customers when accessing digital services. We aim to meet applicable accessibility requirements and continuously improve accessibility across the service. Known accessibility limitations that we are working on are described below.
Danske ID does not fully meet the accessibility requirements. The following accessibility features and requirements are not fully supported across the platform:
| Area | Challenge |
|---|---|
| Screen and layout adaptation | Some screens are locked to a specific orientation, and content or functionality may not always remain available when the orientation is changed. When content is enlarged up to 200%, some text or functionality may also disappear. This can make the service difficult to use for users who need a different screen orientation or larger text. |
Documents
Documents such as PDFs linked from our digital services may be partly compliant. Users may experience issues such as incorrect reading order, undefined link purposes, insufficient contrast, and missing alternative text. We are working to address these issues.
Limitations and alternatives
While we strive to ensure that our digital services are fully accessible, you may experience certain limitations in our digital services. If you experience difficulties using any function, our colleagues are ready to assist you and help you find an alternative solution, while we work to improve our digital services.
Ongoing improvements
We are in the process of developing and implementing new systems, while at the same time regularly monitoring existing platform accessibility. We do our best to solve critical accessibility issues as quickly as possible within the framework of current technology and infrastructure. Our focus is on ensuring that all users are given satisfactory experience while we implement lasting solutions.
Feedback/complaints
If you experience accessibility issues other than those mentioned in this Accessibility statement, we would like to receive your feedback via the accessibility feedback form.
Danske Bank A/S, Finland Branch
Televisiokatu 1
PL 1243
00075 DANSKE BANK
Finland
Supervisory authority
If our handling of your enquiry does not meet your expectations, you may lodge an accessibility complaint (saavutettavuuskantelu) or submit a request for clarification (saavutettavuusselvityspyyntö) with the Finnish Transport and Communications Agency Traficom
Contact details for the Finnish Transport and Communications Agency Traficom:
Digital Accessibility Supervision
saavutettavuus(at)traficom.fi
P.BOX 320
FI-00059 TRAFICOM
webaccessibility.fi (opens in a new tab)
Publication date
This Accessibility statement was published on September 12th 2022 and updated on September 17th 2026.
