Danske ID is an identification app that you can download to your mobile device. The app replaces plastic code cards.
Download for Android
Download for iPhone
How to begin using the app
1. Search for “Danske ID” and download the app from your app store
2. Take out your code card and log in. You will need your old plastic code card the first time you log in.
3. Create a PIN code for yourself that you will use the next time you log in.
With the Danske ID app you can log in easily and safely to services requiring identification, as well as confirm transactions when using our eBanking and Mobile Bank services.
Convenient app replaces plastic code cards
Danske ID is downloaded to your mobile device, so it is convenient to store and travels with you wherever you go. For customers who do not use a smartphone or tablet, we offer a code calculator instead. Further information about code calculators is available by calling our Business Services on 0100 2580, Mon–Fri 8–18
Bank identifiers are personal, so each employee who is authorised to use the company’s bank identifiers must have their own identification app or code calculator. Plastic code cards should be kept until 14 September 2019.
Danske ID and multiple sets of bank identifiers
At the moment, only one set of bank identifiers can be used per mobile device. You should activate the Danske ID app using the bank identifiers you use most frequently and use any other identifiers you have using the plastic code cards, as before.
If you use more than one mobile device, you can activate one set of identifiers on your mobile phone and another set on your tablet, for example. Later this summer it will be possible to use multiple sets of bank identifiers on one and the same mobile device.
Danske ID replaces your plastic code card when you…
Log on to District
Danske ID replaces your old plastic code card when you log on to eBanking for businesses and District.
Confirm online purchases
You no longer need to find your old plastic code card when you want to confirm online purchases.
Access services requiring identification
Danske ID replaces your old plastic code card when you access third-party services that require identification, such as the online services of the Finnish Tax Administration.
Store your bank identifiers carefully
Never allow others to use your bank identifiers. Always store your password separately, preferably in your head. Danske Bank never contacts customers by e-mail or phone to ask for your identification codes or details about your identification app. Our e-mail messages never include links to other online services.
If you lose or forget your password, contact Danske Bank immediately to prevent unauthorised use of your bank identifiers. Your liability for the unauthorised use of your bank identifiers ceases as soon as Danske Bank has received notification that they have been lost or stolen.
Do not throw away your code card immediately
Code cards are being discontinued due to the revised Payment Services Directive that applies to all banks and that aims to make payments even safer and more secure.
You should hold on to your plastic code card at least 14 September 2019. This is extremely important for situations in which the use of Danske ID is not possible – for example, when calling our Customer Service.
Q & A
How does the identification app work in practice?
This is how the Danske ID identification app works:
1. Type in your User ID and Password on the log-on page and click “Continue”.
2. Select the Danske ID tab and send an identification request to your mobile device by clicking “Send”
3. Open the Danske ID app on your mobile device, type in your own PIN code for the app and confirm by swiping “Confirm”
Once you have confirmed, the eBanking homepage or service to which you logged on will open automatically. At the moment, you can use the Danske ID identification app to log on to the District online service for businesses or eBanking, as well as to pay for online purchases and access third-party services – such as the online services of the Finnish Tax Administration or Social Insurance Institution of Finland (Kela).
Why are code cards being discontinued?
Code cards are being discontinued due to the revised Payment Services Directive that applies to all banks and that aims to make payments even safer and more secure. The use of code cards will be discontinued as of 14 September 2019.
What devices does the app work on?
The app works on all smartphones and tablets with iOS (version 11.4 or later) or Android (version 5.0 or later) operating systems.
What do I do if I do not use a smartphone or tablet?
We are offering a code calculator, which works much like the identification app. Code calculators are intended for customers who do not have the possibility of using the Danske ID identification app.
Why do I have to hold on to my plastic code card?
Danske ID does not work for all services at the moment, so you will still need your plastic code card when calling our Customer Service, for example.
If I switch smartphones, how can I get Danske ID on my new phone?
Simply download the Danske ID app to your new phone and activate it using your bank identifiers. The first time you do so, you will need to use your code card, after which you can log on using your personal PIN code.
Is it safe to use the identification app?
Yes, using the app is safe. A PIN code, fingerprint or face recognition is required to open the app. When you use Danske ID, the app tells you which service you are logging on to. Danske ID sends the access codes to the Bank on a secure network, so each code is used one time only and for a specific event. It is also worth noting that other apps on your mobile device cannot access Danske ID data. We recommend that you always protect your mobile device also with a screen lock.
What do I do if my mobile device is lost or stolen?
Call 0100 2580, Mon–Fri 8–18 and ask to have the identification app on your phone blocked.
