How can we help today?

Terms of contract      Contact information

FREQUENTLY ASKED QUESTIONS

Take a look at first...

  • How can I open a new business account?
  • How can I get bank identifiers?

    Bank identifiers are needed to use eBanking and other services requiring identification. If you do not yet have bank identifiers, we welcome you to visit our nearest branch, where we will provide you with bank identifiers at the same time.

    District, our eBanking for businesses, can be linked to personal bank identifiers. If you would like to add new business services to District, please call our Business services on 0100 2580, Mon–Fri 8–18. We’ll be happy to tell you more and help you to add business accounts to your eBanking.

  • What's the difference between the Danske ID identification app and code calculator?

    The Danske ID identification app and the digital code calculator are both identification tools which will replace plastic code cards. Both the Danske ID identification app and code calculator serve the same purpose, in other words you use either when logging in to eBanking with bank identifiers, paying for online purchases or when accessing third party services that require identification such as the online services of the Finnish Tax Administration or Social Insurance Institution of Finland (Kela).

    Danske ID is an application that you download to your smartphone or tablet, so that it conveniently accompanies you wherever you go. You can find the Danske ID in the App Store on your mobile device using the search word 'Danske ID'. Download the app and activate it for use. Activation takes place by using your bank User ID, Password and until further notice your code card.

    Read more about the Danske ID identification app

    The code calculator is a device with a digital display which gives a variable series of numbers making a code when you press the button next to the display. Enter the code into the field for that purpose when you log in to or access online services requiring id entification or when you confirm online payments. You can order a code calculator from our Customer services.

     

  • What is User Administration?

    District’s User Administration service enables you to see user information and authorisations. You can also add, make changes to or remove District users and authorisations. Changes are signed electronically using bank identifiers and take immediate effect.

    How can I activate User Administration?

    Call our Business services on 0100 2580, Mon–Fri 8–18. We’ll be happy to tell you more about User Administration and other flexible possibilities District provides.

  • How can I order a new PIN for my card?

    How to order a card PIN

    • Chip payment is widespread in Finland. Chips mean that more and more purchases are confirmed using s debit or credit card PIN code.
    • If you have the District Cards service, go to the menu, open Cards – List of cards and select Order PIN from the card menu.
    • You can order a PIN for your existing card by calling our Business services on 0100 2580, Mon–Fri 8–18. Remember to have you eBanking identifiers at hand so that you can identify yourself.
    • You will receive your PIN in just over a week.

    Did you know that...

    You need to remember just one PIN. With our versatile customer package, you can choose a common PIN for all Danske Bank payment cards.

    Read more about our handy account and card solutions

  • How can I block a lost card or bank identifiers?

    Blocking a card via District

    • If you have the District Cards service, go to the menu, open Cards – List of cards and select ‘Block card’ from the menu for the card to be closed.

    Closing bank identifiers via District

    • Go to the menu in District, select Settings – Bank identifiers and click the ‘Block bank identifiers’ button and then click the Block button.

    You can block a card or bank identifiers 24/7 by calling our Customer service

    Note that if at the same time you ordered a new payment card to replace the blocked one, you will receive a new card and PIN in just over a week. For security reasons, the card and PIN will be sent to you separately.

  • How can I apply for a business loan?

    You can enquire about our financing products by sending a request for us to contact you via District or our website: Contact us. You can also reach us by calling our Business services on 0100 2580, Mon–Fri 8–18.

    Check list in financing negotiations

    Financing negotiations review the basic information and operations in general of your business, the financial situation, purpose of financing and collateral situation. It is advisable to provide the bank with full financial statement information already before financing negotiations.

    If your business operations are already established and you need financing for a new investment, for example, it is a good idea to draw up an investment plan. The plan should show the changes to business operations, production, profitability and balance sheet position the investment would bring. You should also consider the collateral options related to financing the project and clarify the detailed information about collateral.

    Profitability calculations and financing plans are also important for project success. They are also important to you and to us.

    Prepare for financing negotiations:

    • The most recent official financial statements
    • The interim financial statements for the current accounting period if available
    • The investment (project) plan or business idea and business plan
    • Detailed information about the collateral provided

Contact information

Business services and
District customer support

0100 2580
(local/mobile network charge)
  • Mon–Fri 8–18

    from abroad: +358 100 2580

Other contacts

Support for applications and material transmission services

0600 12525
Mon–Fri 8–17 (1,19 €/min + local/mobile network charge)
from abroad: +358 600 12525

Notification of lost cards and card blocking service

0200 2585
24h (local/mobile network charge)
from abroad: +358 200 2585

  • Customer service

    Business services and
    District customer support

    0100 2580
    (local/mobile network charge)
    • Mon–Fri 8–18

      from abroad: +358 100 2580

    Other contacts

    Support for applications and material transmission services

    0600 12525
    Mon–Fri 8–17 (1,19 €/min + local/mobile network charge)
    from abroad: +358 600 12525

    Notification of lost cards and card blocking service

    0200 2585
    24h (local/mobile network charge)
    from abroad: +358 200 2585

  • Finance centres

    Finance centres

    0100 2580
    (local/mobile network charge)
    • Mon–Fri 8–18

      from abroad: +358 100 2580

    Southern Finland | Televisiokatu 1, 00240, HELSINKI

    Western Finland Turku, Pori | Yliopistonkatu 18, 20100 TURKU

    Pohjanmaa Vaasa, Seinäjoki, Kokkola | Rewell Center 202, 65100 VAASA

    Inner Finland Tampere, Jyväskylä, Hämeenlinna | Hämeenkatu 9, 3rd floor, 33100 TAMPERE

    Eastern Finland Joensuu, Kotka, Kouvola, Kuopio, Lahti, Lappeenranta, Mikkeli | Aleksanterinkatu 8, 15110 LAHTI

    Northern Finland Oulu, Rovaniemi, Kemi, Kajaani | Pakkahuoneenkatu 13, 90100 OULU

  • Send a message

    Send a message

    You can send secure messages in District and in the mobile application.

  • Find us
    Find the nearest branch or cash machine (Only in Finnish)

    Search by city name or postal code. You can filter the search results by the service you are looking for. In addition to our offices, the search results also include local Otto- and TalletusOtto-machines.

Contact us