The app works in all smartphones and tablets with an iOS (version 11.4 or newer) or Android OS (version 5.0 or newer).
Danske ID identification app works like this:Log into eBanking by writing your user ID and your passwordChoose the Danske ID tab and send a login request to your mobile deviceOpen the Danske ID app on your mobile device and enter your PIN codeSwipe to approve your loginThe identification app sends identification numbers to the bank via a secured network, and each number is used only once and for one transaction. You should also note that other applications in your mobile device cannot access the Danske ID data.
We have launched a code calculator device that allows you to keep using our online services. The device is intended for those customers who cannot use the Danske ID identification app. You can order the code calculator by calling to our Customer Service 0200 2590 Mon–Fri 8–16 (local network charge/mobile call charge)
You can use the Danske ID in your old mobile device or SMS to activate the Danske ID app in your new mobile device. Download the Danske ID app from the app store to your new phone and use your banking credentials to activate it (user ID, password and Danske ID on your old phone).You can also use the Danske Code Calculator, the SMS activation code or the banking credentials of another bank to activate it.
The app and its use are both safe. However, we recommend that you protect your mobile device by locking the screen.
Contact us at 0200 2585 (local call/mobile call charge) Mon-Fri 8 am – 8 pm (personal customers) or 0100 2580 (local call/mobile call charge) Mon-Fri 8 am – 6 pm (business customers) and ask to close the Danske ID app downloaded to your phone.