Danske ID identification app


Danske ID is an identification app that can be downloaded to mobile devices and it will replace the plastic security card used to log in to online services.

 

 

Download Danske ID 


iPhone


Android

How to start using the app: 

1. Download the app from your app store by using the search words “Danske ID”
2. Use the activation code received as an SMS, your code calculator or the Danske ID app on your other phone activate the app.
3. Create a PIN code for yourself for future log-ins.

 

Always keep your banking credentials in a safe place

Your banking credentials are personal. Never give them to anyone else. Keep your banking credentials separately. It is best to learn them by heart. Danske Bank will never contact you via email or by phone to ask for your access code or your identification app details. Our email messages never contain links to any online service.

If you lose your password, contact the bank immediately to prevent unauthorised use of your banking credentials. Your liability for the misuse of your banking credentials ends when the bank has been informed of them having been lost or stolen.


Questions and Answers

  • The app works in all smartphones and tablets with an iOS (version 11.4 or newer) or Android OS (version 5.0 or newer).

  • Danske ID identification app works like this:

    1. Log into eBanking by writing your user ID and your password
    2. Choose the Danske ID tab and send a login request to your mobile device
    3. Open the Danske ID app on your mobile device and enter your PIN code
    4. Swipe to approve your login

    The identification app sends identification numbers to the bank via a secured network, and each number is used only once and for one transaction. You should also note that other applications in your mobile device cannot access the Danske ID data.
  • We have launched a code calculator device that allows you to keep using our online services. The device is intended for those customers who cannot use the Danske ID identification app. You can order the code calculator by calling to our Customer Service 0200 2590 Mon–Fri 9–16 (local network charge/mobile call charge)

  • You can use the Danske ID in your old mobile device or SMS to activate the Danske ID app in your new mobile device. Download the Danske ID app from the app store to your new phone and use your banking credentials to activate it (user ID, password and Danske ID on your old phone).

    You can also use the Danske Code Calculator, the SMS activation code or the banking credentials of another bank to activate it. 
  • The app and its use are both safe. However, we recommend that you protect your mobile device by locking the screen.
  • Contact us at 0200 2585 (local call/mobile call charge) Mon-Fri 8 am – 8 pm (personal customers) or 0100 2580 (local call/mobile call charge) Mon-Fri 8 am – 6 pm (business customers) and ask to close the Danske ID app downloaded to your phone.