Be safe online

Various scams are here to stay, and many of us have probably already been subject to some kind of scam attempt. It is important to us that you can interact safely in digital services.

Tips for protecting you and your money

  • Never log in to your online bank through search engine results, but type in the address bar of your browser. Or use the Mobile Bank, where you can always log in securely with the ID of your choice.
  • Never authorise card or online payments that you have not made yourself.
  • Never reply to text messages, emails or phone calls that ask for your personal information. Never share personal information such as your bank ID details or passwords.
  • The bank never asks for your bank identifiers by email or text message and nor does it ever send a link for you to log in to eBanking.
  • Think before clicking on links and opening attachments. Check emails carefully – even small irregularities in an email can indicate that it’s a scam. Be particularly careful with emails and text messages you get from people you don’t know and from banks and other official sources. Emails and text messages from fraudsters create a sense of urgency and often have errors and unusual-looking layouts, so also be on the lookout for spelling mistakes. If Danske Bank appears as the sender of a fraudulent email or text message, or otherwise purports to have been sent from Danske Bank, you can report it to us by forwarding that email or a screenshot of the text message to
  • If something sounds too good to be true, it probably is! Criminals often sound professional and create a false sense of security. One example of this is in investment fraud, where fraudsters promise guaranteed returns from an investment opportunity that they claim is available only to you. Stop and give yourself some time to think. Legitimate companies will never ask you to make hasty decisions.
  • Keep watch for unusual transactions on your accounts. Check your balance on a regular basis via Danske Mobile Banking or Danske eBanking to keep watch for any transactions that you don’t recognise.
  • When you transfer money, ensure that all the information is correct before you proceed. When you transfer money abroad, remember to check the SWIFT/BIC address, the country and currency code, and all of the other information about the person you’re transferring the money to.
  • Be safe online with firewalls and passwords. Use different, strong and secure passwords that use a mix of alphabetic and numeric characters – and change your passwords often.

If you suspect that you’ve been a victim of fraud, please contact us immediately on 0200 2585 (24h, local/mobile network charge).

What to do?

If you suspect that your bank identifiers are at risk:

  1. Lock your bank identifiers in eBanking at Own settings > Change your bank identifier information or lock them.
  2. Call our blocking service immediately on 0200 2585 (local operator charges apply). The blocking service is open 24/7.
  3. You can get new bank identifiers from your nearest branch by appointment.

If your card or its details have ended up in the wrong hands, block the card immediately:

In the Mobile Bank:

Cards > select card > Block card temporarily

In eBanking:

Cards and currency > View your card details > Block card

By phone:

Call our blocking service on 0200 2585 (24h, local/mobile network charge).

See also

Welcome to Danske Bank.

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