If you can’t log in to mobile bank or eBank with your bank identifiers, follow the instructions:

1. Verify that you have entered your 8-digit user ID and 4-digit password correctly.
If you are using Danske ID, make sure that you have accepted the identification request in the application. If you have an eSafeID code calculator, check that you have entered the code that the device displays correctly. Make sure that the device is right-side up.
2. If you still cannot log in, try again later or contact customer service if necessary.

If your bank identifiers are locked, you can order a new password using our Order Bank identifiers form.

Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.

See the list of the locations of our branches

If you have closed your bank identifiers for security reasons, please contact customer service to book an appointment to the nearest branch. Please take a valid personal identity card or passport with you when visiting the branch.

Your user ID is the same 8-digit number as the customer number you have received from the bank. You can check your user ID on your bank identifiers agreement. If you cannot find or remember your user ID, please contact customer service.

The password is a 4-digit number you set yourself. If you have forgotten your password, please use our Order Bank identifiers form to order a new password. Your new password will be delivered as a registered letter to the nearest post office. You can also retrieve a new password from the nearest branch. Take a valid proof of identity issued by an authority, such as a passport or personal identity card, with you to the post office or branch.

See the list of the locations of our branches

To get the first bank identifiers with Danske Bank, you can become our customer online (in Finnish) or book an appointment to our branch.

Becoming our customer online requires identification with bank identifiers issued by another Finnish bank. The service is currently available only in Finnish. If you don’t have bank identifiers issued by another Finnish bank or you can’t become a customer online for any other reason, please book an appointment to the nearest branch by contacting customer service.

When issuing bank identifiers at our branch, we accept the following valid documents used in the verification of identity:

Documents issued by a Finnish authority

• Personal identity card
• National passport (not an alien’s passport)

Travel documents issued by a foreign authority

• National passport (not an alien’s passport)
• Personal identity card issued by an authority within the EU or Schengen area (with a chip, contains a hologram or optical security measures)

Danske Bank's authentication principles

You can activate Danske ID on your new phone by following these steps:

1. Download Danske ID app from the app store on your phone.
2. Click Start.
3. Select login method: Danske Bank identification or other Finnish bank ID’s.
4. Type your user ID and password and press Continue.
5. Select activation option: SMS or Danske ID on another device.

If you select SMS, press Send. You will receive a 6-digit code by SMS to your mobile phone. Enter the activation code and press Submit. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.

If you do not receive an SMS, see guide: What should I do if my contact information needs to be updated (address, phone number)?

If you select Danske ID on another device, you must have Danske ID activated on your old device. Press Send > open Danske ID -app on your old phone with a 4-digit PIN-code > slide to Accept the request from left to right. You will then set a unique 4-digit PIN code that you will use to log in to the Danske ID -app in the future.

1. Go to Log-on > eBanking and enter your user ID and the temporary password.
2. Click Continue.
3. Select option “If you only have a temporary password” and click the link below it.
4. Enter your user ID and the temporary password. Click Continue.
5. Enter a 4-digit number you wish to use in the future as your password in the New password -field. Confirm password.
6. Select authentication method: Danske ID app or eSafeID code calculator.

Danske ID:

7. Select Danske ID app -tab and click Send.
8. Open Danske ID on your mobile device, enter your PIN code and swipe to approve.
9. Once you have confirmed your identification request, you will automatically be taken to the front page of your eBank.

eSafeID:

7. Select eSafeID -tab.
8. Press the key on your eSafeID code calculator and enter the number it displays in the allocated field on your browser.
9. Press Continue.
10. You are now logged in to eBank.

You can easily close your account through eBank. Click the arrow on the right side of the account > Terms > Close account.

If you are unable to close the account through eBank, you can contact customer service via eBank message. Please mention the account number you would like to close and account number to which the remaining funds can be transferred. If a card agreement is attached to the account in question, the card will be terminated.

Please check that there are no ongoing payment agreements, such as e-invoice agreements or recurring payments, attached to the account before you terminate it.

Account termination is free. If there are any fees due on the account, they will be debited when the account is closed. The account cannot be closed if the balance is negative. In this case, transfer the required funds to the account before closing it.

If you don't have access to eBank

If you do not have bank identifiers, you can close your account by visiting the nearest branch. You can book an appointment by contacting customer service.

If your primary customer relationship is in another bank, you can also give your bank a power of attorney to close your account in Danske Bank.

If you use the electronic archive, you will find your account statements in mobile bank under Menu > Electronic mailbox and in eBank under Statements and online salary > Account statements and other mail from the bank > Go to Documents.

If you do not use the electronic archive, account statements will be sent each month to your home address on paper. If necessary, you can ask for an account statement to be resent by contacting customer service. A service fee according to the price list will be charged for the delivery of account statements. You can order account statements from the last ten years.

You can apply for a loan change for your home loan, single loan, or student loan by using our loan change form. You can identify yourself using Danske Bank’s or another Finnish bank identifiers.

If the loan has more than one debtor, one of the debtors will fill out the form. Once the debtor has completed the application, other debtors may log in to the loan change form and co-sign the application. The application will be submitted to the bank after all debtors have co-signed it.

If you have a consumer loan, you can apply for a change in eBank under Loans > Change loan > Change consumer loan.

Please contact customer service if:

• the debtor is an estate or trustee
• the loan is a farm loan, or
• one of more debtors don’t have Finnish bank identifiers.

A service fee according to the price list will be charged once changes are completed.

You can apply for a loan change by using our loan change form. You can identify yourself using Danske Bank’s or another Finnish bank identifiers. If the loan has more than one debtor, one of the debtors will fill out the form. Once the debtor has completed the application, other debtors may log in to the loan change form and co-sign the application. The application will be submitted to the bank after all debtors have co-signed it.

A service fee according to the price list will be charged once changes are completed.