How can we help today?

You can see the time until which the card is valid on the card: MM/YY. The card is valid until the last day of that month. The new card will be sent to you before the previous one expires.

• Card gets locked using a payment terminal (for example, store checkout or restaurant)
  You can activate the card by using it in an Otto ATM and entering the PIN code correctly while withdrawing money. The card will be reactivated.
• Card gets locked using an ATM
  Call our customer service on 0200 2590 Mon–Fri 9–16. Have your bank identifiers handy for authentication.

You can order a new password or security card by clicking here.

You can check this by logging into eBanking and checking the settings for your bank identifiers  (Settings > Change or block bank identifiers). Here you can check your ordering limit and when the latest security card was sent to you.

If you do not have any security codes left, please call our customer service on 0200 2590 Mon–Fri 9–16.

When logging in to eBanking, enter your eight-digit User ID. After that, enter your four-digit personal password. You can find your password in the password letter sent to you. Change your initial personal password to a new four-digit password. Take care to remember this password in the future.

If you don't have Danske ID, download the Danske ID application from your app store and activate it by following the on-screen instructions. Then press “Continue”.

• Send approval request to your mobile device by pressing “Send”.
• Approve request in Danske ID app.
• You have logged into eBanking and can start using your eBank and Mobile Bank.

You can activate the initial password within 30 days using a computer. Activation is not possible using the mobile application.

To read our price list, click here. You will also receive a monthly service fee itemisation by mail or electronically into the eBanking archive. If you cannot find a reason for a service fee, contact our customer service on 0200 2590 Mon–Fri 9–16. Please have your bank identifiers available for authentication.

If you use the eBanking archive, you will find the account statements on the front page of eBanking at Statements and online salary > Account statements and other mail from the bank > Go to Documents. Viewing and printing account statements is free in eBanking.

If you do not use the eBanking archive, account statements will be sent each month to your home address on paper. If necessary, you can ask for an account statement to be resent (for a fee) by calling our customer service on 0200 2590 Mon–Fri 9–16.

If you have bank identifiers from another Finnish bank (Aktia, Nordea, Osuuspankki, S-Pankki, Ålandsbanken), you can become our customer on our website by clicking here.

If you do not yet have bank identifiers, please contact our customer service on 0200 2590 Mon–Fri 9–16.

Our condolences for your loss. Please call our customer service on 0200 2590 Mon–Fri 9–16, so that we can review the necessary matters.

Has your child recently turned 18? When the child turns 18, the right to use and view the accounts are automatically revoked from custodial parents. At their option, the child can reactivate the right via eBanking account settings. Choose the right account and click Terms and settings > Mandates.

If you have notified the magistrate of the changed address, your Finnish address will automatically be updated in our systems with a slight delay. You can also update your address and telephone numbers in eBanking under Settings > Update your contact information.

If you move abroad, please send us this information with an online message or visit a branch office with a photo proof of identity.

If your name is changed, contact our customer service on 0200 2590 Mon–Fri 9–16. Have your bank identifiers handy for authentication.